Privacy Policy

Last Updated: 16/12/2024

Nexwinds Solutions Lda (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our services, website, and other platforms we operate.

By using our services, you consent to the practices outlined in this Privacy Policy. We ensure that your personal data is processed in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process personal information in the following categories:

• Personal Identification Information: Name, email address, phone number, company name, and job title.
• Account Information: Usernames, passwords, and other credentials related to account management.
• Billing Information: Payment details, billing address, and transaction history.
• Technical Data: IP addresses, browser type, device information, and usage data collected via cookies and other tracking technologies.
• Communication Data: Correspondence you send to us (e.g., emails or contact form submissions).

2. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: To deliver, manage, and improve our website development, IT solutions, marketing services, and custom software development.
• Communication: To respond to your inquiries, process requests, and communicate with you about our services and updates.
• Billing and Payment: To process transactions, manage payments, and send invoices.
• Legal Compliance: To comply with legal obligations, including tax, accounting, and regulatory requirements.
• Marketing: To send promotional materials, newsletters, or advertisements. You may opt-out of marketing communications at any time.

3. Legal Basis for Processing Your Data

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: You have given us explicit consent to process your personal data for specified purposes, such as receiving marketing communications.
• Contractual Necessity: We process personal data as required to fulfill our contractual obligations with you, such as providing our IT and development services.
• Legitimate Interests: We may process personal data based on our legitimate interests in operating and improving our services, maintaining client relationships, and ensuring the security of our website.
• Legal Obligation: We may need to process your personal data to comply with legal obligations, such as accounting or tax requirements.

4. How We Share Your Information

We may share your personal information with the following parties:

• Service Providers: Third-party vendors who assist us in delivering our services, including hosting providers, payment processors, marketing platforms, and email service providers.
• Legal Compliance: If required by law, we may share your personal data with authorities, regulators, or law enforcement agencies to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

We ensure that any third parties with whom we share your personal data are GDPR-compliant and have appropriate safeguards in place.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. The retention periods for different types of data are as follows:

• Account Information: Retained for the duration of your account usage and for a period after account closure as required by law.
• Billing Information: Retained for at least 6 years to comply with tax and accounting laws.
• Marketing and Communication Data: Retained until you opt-out of marketing communications or as necessary for fulfilling contractual obligations.

6. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.
• Right to Object: You can object to our processing of your personal data, including for direct marketing purposes.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

7. Security of Your Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system can be 100% secure, and we cannot guarantee the absolute security of your data.

8. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience, analyze trends, and track website activity. Cookies may collect information such as your IP address, device type, and browsing behavior.

You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.

9. International Data Transfers

As Nexwinds Solutions Lda is based in Portugal, your personal data may be transferred to, and processed in, other countries within the European Economic Area (EEA). We ensure that all transfers comply with applicable data protection laws and appropriate safeguards are in place.

10. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. Please review this Privacy Policy periodically for any updates.

12. Contacte-Nos

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Nexwinds Solutions Lda
Rua Engenheiro João Tallone, n.º 80
4470-516 Maia, Porto, Portugal
Email: [email protected]

Thank you for trusting Nexwinds Solutions Lda with your personal information. We are dedicated to protecting your privacy and ensuring your experience with our services is secure and trustworthy.