Last Updated: 16/12/2024

Nexwinds Solutions Lda (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and disclose personal information when you interact with our services, website, and other platforms we operate. It also describes our use of cookies and similar tracking technologies.

By using our services, you consent to the practices outlined in this policy. We ensure that your personal data is processed in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process personal information in the following categories:

  • Personal Identification Information: Name, email address, phone number, company name, and job title.
  • Account Information: Usernames, passwords, and other credentials related to account management.
  • Billing Information: Payment details, billing address, and transaction history.
  • Technical Data: IP addresses, browser type, device information, and usage data collected via cookies and other tracking technologies.
  • Communication Data: Correspondence you send to us (e.g., emails or contact form submissions).
2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: Deliver, manage, and improve our IT, website development, marketing services, and custom software solutions.
  • Communication: Respond to inquiries, process requests, and provide updates.
  • Billing and Payment: Process transactions and manage payments.
  • Legal Compliance: Comply with tax, accounting, and regulatory obligations.
  • Marketing: Send newsletters and promotional materials, which you may opt out of at any time.

Under the GDPR, we process your personal data based on:

  • Consent: For specific purposes like marketing.
  • Contractual Necessity: To fulfill service agreements.
  • Legitimate Interests: For business operations, security, and client relationships.
  • Legal Obligations: To comply with regulatory requirements.
4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze performance, and deliver tailored content.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are used to store preferences, session data, and track website usage.

4.2 Types of Cookies We Use
  • Essential Cookies: Necessary for the website to function.
  • Analytics Cookies: Collect anonymized data to analyze website performance (e.g., Google Analytics).
  • Functional Cookies: Remember preferences for a personalized experience.
  • Targeting and Advertising Cookies: Deliver relevant ads based on browsing behavior.
  • Social Media Cookies: Enable content sharing and interaction with social platforms.
4.3 Managing Cookies

You can control cookies through:

  • Browser Settings: Adjust your browser to accept, reject, or alert you to cookies.
  • Cookie Consent Banner: Update preferences via our website’s cookie banner.
  • Third-Party Opt-Outs: Manage advertising cookies on platforms like Google Ads or Facebook.
5. How We Share Your Information

We may share your personal data with:

  • Service Providers: Third-party vendors for hosting, payments, and marketing services.
  • Legal Compliance: Authorities or law enforcement when required.
  • Business Transfers: In case of mergers, acquisitions, or asset sales.
6. Data Retention

We retain personal data as follows:

  • Account Information: During active use and legally required periods post-closure.
  • Billing Data: At least 6 years for tax compliance.
  • Marketing Data: Until you opt out or for a specified period.
7. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access Data: Request details of your data we hold.
  • Erasure: Request data deletion, subject to legal obligations.
  • Restrict Processing: Limit data use under certain conditions.
  • Object to Processing: Especially for marketing purposes.
  • Withdraw Consent: At any time for consent-based processing.

To exercise these rights, contact us at [email protected].

8. Data Security

We employ safeguards like encryption and secure access controls to protect your data. Despite these measures, no method of data transmission or storage is completely secure.

9. International Data Transfers

For transfers outside the EEA, we ensure compliance via Standard Contractual Clauses or adequacy decisions by the European Commission.

10. Data Breach Notification

In the event of a breach, we will notify the supervisory authority within 72 hours and affected individuals when necessary.

11. Children’s Privacy

Our services are not directed at individuals under 16. If we collect data from minors, we will delete it upon discovery.

12. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or website notices.

13. Contact Information

If you have questions or concerns, contact us at:
Nexwinds Solutions Lda
Rua Engenheiro João Tallone, n.º 80, 4470-516 Maia, Porto, Portugal
Email: [email protected]